Return & Refund Policy
At The Paws Tribute, we understand the emotional significance of pet memorial keepsakes, including urns, jewelry, stones, and other accessories. Each item is a heartfelt tribute, and we strive to ensure it meets your expectations. As many of our products are custom-made, our return policy is designed to protect both our customers and our business. We do not accept general returns or exchanges, except in cases of damage or defects upon arrival. This policy reflects the unique nature of our personalized products and ensures the integrity of our business operations.
Damaged or Defective Memorial Keepsake Return Policy Claims
In the unfortunate event that your memorial keepsake arrives damaged or exhibits a manufacturing defect, please contact us within 7 days of delivery. To initiate a claim, email us at hello@thepawstribute.com, including your order number and clear photographs of the damage.
Memorial Keepsake Cancellations & Order Changes
We understand that circumstances may change, and you might need to cancel or modify your order. To accommodate these requests, please submit any cancellations or modifications within 24 hours of your initial purchase.
Non-Returnable & Non-Refundable Memorial Keepsakes
- Custom urns, jewelry, stones, or accessories with personal engravings (names, dates, messages).
- Items returned due to incorrect size selection.
- Minor natural variations in color, grain, or texture, as many of our products are handcrafted.
Memorial Keepsake Shipping & Address Issues
To ensure timely delivery of your order, please verify that your shipping address is accurate during checkout.
Force Majeure and Memorial Keepsake Orders
Our return policy acknowledges that certain events are beyond our control. We are not liable for delays, cancellations, or shipping issues caused by natural disasters, supply chain disruptions, or unforeseen circumstances.
Liability Limitations for Memorial Keepsakes
While we take every precaution to ensure the quality of our memorial keepsakes, The Paws Tribute is not responsible for any damages, injuries, or losses that occur after the product has been delivered.
Privacy & Data Protection for Memorial Keepsake Orders
We value your privacy. Any personal information provided during the ordering process is used solely for processing and delivering your order.
Dispute Resolution for Memorial Keepsake Purchases
In the event of a dispute related to your purchase, our return policy mandates that both parties first attempt to resolve the matter through informal negotiations.
Changes to This Policy for Memorial Keepsakes
We reserve the right to update or modify this return policy at any time without prior notice.
International Returns and Refunds
For international orders, our return policy remains largely the same. However, due to customs regulations, shipping complexities, and varying delivery times, additional conditions may apply.
How Returns Are Processed
When a return is approved due to damage or defect, we will provide detailed instructions for returning the item.
For any questions or concerns regarding our return policy, please email us at hello@thepawstribute.com. We are here to assist you with any inquiries.