Frequently Asked Questions (FAQ)
At The Paws Tribute, we provide compassionate pet cremation services alongside handcrafted personalized pet memorial urns and keepsakes. Below are answers to our most common questions. If you don’t see your question here, please contact us anytime.
1. What services does The Paws Tribute offer?
We offer pet cremation services (private and group cremations), handcrafted personalized pet urns, and memorial keepsakes such as custom jewelry. Our goal is to help you honor your pet’s memory with compassion and respect.
2. How do I order a personalized pet memorial urn or cremation service?
You can order urns and keepsakes directly from our website by selecting your preferred design and personalization options. For cremation services, please contact us to discuss your needs and arrange pickup or drop-off.
3. Do you offer home pickup or transportation for pets needing cremation?
Yes, we provide safe and compassionate home pickup within the Bay Area for your convenience. Please contact us to arrange this service.
4. How long does the cremation process take?
After receiving your pet, cremation typically takes place promptly. Ashes are returned within 7–10 business days. We’ll keep you informed throughout the process.
5. How long does it take to receive custom urns or keepsakes?
Personalized urns and keepsakes are handcrafted with care and typically take 4–8 weeks to complete, plus shipping time. We strive to deliver your memorial promptly and will provide updates along the way.
6. How do I choose the right urn size for my pet?
We offer a range of urn sizes to fit pets of various weights. Check the product details or contact us for assistance selecting the best size to hold your pet’s ashes comfortably.
7. What personalization options are available for urns and keepsakes?
You can personalize urns with your pet’s name, photo, dates, or special messages. Keepsakes like jewelry can be made with a small sample of your pet’s fur or paw prints, creating a unique, wearable tribute.
8. Do you offer farewell ceremonies?
Yes, we provide an optional farewell ceremony space in Dublin, CA, for families who wish to hold a private service honoring their pet.
9. Can I return a personalized urn if I’m not satisfied?
Because these items are custom-made, returns are accepted only if the urn arrives damaged or defective. Contact us within 7 days of receipt for a replacement or refund.
10. How does The Paws Tribute support animal rescues?
A portion of every sale supports local no-kill shelters and rescues in the Bay Area, helping homeless pets find loving forever homes.
11. Do you ship internationally?
Yes, we offer international shipping for urns and keepsakes. Please contact us for shipping rates and delivery times to your country.
12. How should I care for my pet memorial urn?
Gently dust with a soft, dry cloth and avoid harsh chemicals. Ensure urn compartments are sealed properly to protect your pet’s ashes.
13. How do I handle my pet’s ashes?
Handle ashes gently and on a stable surface when placing them in the urn. If unsure, your veterinarian or crematorium can assist.
14. How do you ensure privacy and respectful handling of ashes?
We treat every pet’s remains with the utmost respect and confidentiality throughout the cremation process and memorial preparation.
15. What materials are the urns made from?
Our urns are handcrafted from premium materials including ceramic, wood, metal, and stone, chosen for beauty and durability.
16. Can I send a pet urn as a gift?
Yes! Choose the gift option during checkout and provide recipient details. We can include a personalized message to comfort them during their loss.
17. What are no-kill shelters?
No-kill shelters prioritize saving pets by avoiding euthanasia except in rare cases of severe illness or aggression. We proudly support these shelters like DPS Rescue in California.
18. Do you provide resources for coping with pet loss?
Yes, we offer grief support resources on our blog and encourage seeking support from friends, family, or professional counselors.
For detailed pricing information, please visit our respective product and service pages or contact us directly.
If you have additional questions, please don’t hesitate to contact us at hello@thepawstribute.com or visit our Contact Us page. We’re here to help.